Adobe Acrobat Standard 2017 Activation Issue After Hard Drive Replacement

Question

Hello Community,

I am currently using Adobe Acrobat Standard 2017. My old computer's hard drive was about to fail, so I followed the official instructions to sign out from my Adobe account on that device.

After replacing the hard drive and reinstalling Adobe Acrobat Standard 2017, I encountered an error message saying that my serial number is already in use on another computer. However, I have only ever used this serial number on this computer and no other devices.

I need assistance to resolve this activation issue and regain access to my product.

S_S · Answer

Hi @it_4299,

Hope you are doing well. Sorry for the trouble.

Would you mind logging in to https://adobe.ly/4h0wxBl and scroll down to "Active Sessions," and clear all the devices that are listed there.

Once done, go to https://adobe.ly/4gSI3yx and check if the product is registered there.

Now try installing the app and check again.

Hope this helps.

-Souvik

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