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3 replies

Abambo
Community Expert
Community Expert
May 22, 2023 6:39 AM UTC

What OS and version?

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Feb 7, 2025 1:38 AM UTC

Windows 10 Not sure of the version

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Legend
Feb 7, 2025 10:52 AM UTC

Hi @donald_9007, 

 

Sorry for the troubled experience. 
If you have Acrobat Standard's subscription model, you can't have both Reader and Acrobat installed on the machine. It is recommended that you install Acrobat if you have a subscription. 

And ideally, it shouldn't stop installation but rather give you a prompt. If you are still experiencing this issue, try removing the Reader app and then installing Acrobat. 

 

Let us know if you have further questions. 


~Tariq

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