Skip to main content
J
jdatbt
Participant
June 30, 2023
Question

Adobe Acrobat Standard X1

  • June 30, 2023
  • 2 replies
  • 556 views

I have a purchased copy of Adobe Acrobat Standard X!. I am trying to load it on a new computer. I have the serial number and when I enter it I get the message "This serial number is not a qualifying product". Does this mean I cannot use the software on my new computer

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    June 30, 2023

    You needed to own Acrobat 9 or X (10). To prove this you just need to enter the serial number from 9 or X - the "qualifying product". 

    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 30, 2023

    I hope you did not purchase it now, as it's most likely a scam. This version is past its End Of Life and is no longer supported by Adobe. Nor is it (officially) compatible with any current OS version.

    And the error message you got means it's an upgrade license, so no, you can't install it without a previous (qualifying) full license. In short, ask for your money back ASAP!

    J
    jdatbtAuthor
    Participant
    June 30, 2023

    Yes it is an old version, but it was purchased directly from Adobe. And the download comes from the Adobe website, on my registered products page

    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 30, 2023

    OK. Either way, you can't use it on its own, due to it being an upgrade.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices