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ScreenAnon
Participant
July 23, 2018
Question

Adobe Acrobat stopped working; Error 16

  • July 23, 2018
  • 1 reply
  • 505 views

About 1 week ago, Adobe Acrobat stopped working--out of the blue.  When I try to open a document or the program, I get "Configuration Error: 16" then "Raise without Handler,"  and directions to uninstall and reinstall. I did this several times--get same message.  Then I searched online and found an Adobe solution on how to change permissions--still doesn't work.  I have Windows 10 and Adobe 15.  I have had Windows 10 for quite awhile with no problem. Thank you.

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1 reply

kglad
Community Expert
Community Expert
July 23, 2018

1. repair acrobat

2. reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

ScreenAnon
Participant
July 26, 2018

Sorry, this didn't work. 

kglad
Community Expert
Community Expert
July 26, 2018

did you do both?

what do you mean by, 'adobe 15'?