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M
MauveOne
Participant
June 13, 2018
Question

Adobe Acrobat stops working

  • June 13, 2018
  • 1 reply
  • 542 views

My Adobe Acrobat stopped working w/o any warning. I can't create Adobe from websites any longer. I have tried repairing and it did not make a difference.What can I do?

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
June 19, 2018

Hi MauveOne,

As Adobe Acrobat is not working on the machine, could you try following troubleshooting steps:

1- Reboot the machine if you haven't already and check.

2- If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

Are you trying to create a pdf from a web page? What steps you are taking to create pdf from a webpage?

Is there any error message you are getting when trying the same?

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

M
MauveOneAuthor
Participant
July 6, 2018

I have tried all your steps. I have tried uploading an update - still no

success. Previously, I could go to a web page, click on the icon and adobe

would start. Now, NOTHING HAPPENS!

Adorobat
Adorobat
Participating Frequently
July 9, 2018

Could you try disabling Adobe PDF browser add-on ( for internet explorer) using the steps given in the following link > relaunch the browser > re-enable the add-on and check if that helps:Troubleshoot viewing PDF files on the web

Also, let us know the web browser you are using?

Let us know if you need any help.

Shivam

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