Adobe Acrobat suddenly crashing

Forum|Forum|7 months ago
August 26, 2025
2 replies
452 views

I opened up a PDF this morning to organize some pages and the AI pop-up windows started to come up, and the file crashed and closed. I have tried 10 different PDFs, and the program crashes as soon as I start scrolling through the file.

Any ideas what is going on? Never had this happen, and I have a work-related project that must get finished and I am cooked.

Thanks in advance.

A

Aakash Deep

Adobe Employee

Hi @Millerjs ,

Apologies for the inconevenience caused. Please share the follwing info for further investigation.

Are you using Acrobat/Reader?
Could you please share the version of the Acrobat/Reader you're using?
Please confirm whether the issue is reproducible on the latest version: 25.001.20643 as well?
Is it reproducible consistently? if yes, please share the dumps(for Win)/ logs(for Mac). Please refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for the same.

Thanks

Aakash

Adobe Acrobat DC Desktop Team

Meenakshi_Negi

Legend

Hi Millerjs,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4n6mnSy.

Please confirm if this happens with a particular PDF or with all. You may try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4n6TxBr).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/45R2N5H.

If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID here.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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