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Mike1234
Participant
June 1, 2023
Answered

Adobe Acrobat UI will not display correctly

  • June 1, 2023
  • 2 replies
  • 942 views

Hello,

 

I can't seem to find any info through a internet search.  I can't get adobe acrobat to open correctly.  I have tried uninstalling/repairing and changing GPU drivers.  See attached screenshots of openning just the app and opening a pdf.

Correct answer Mike1234

I finally found a fix for this.  I unistalled again and then went to user/appdata/local and delete adobe folder and user/appdata/roaming and delete the adobe folder in there. it will fix it.

2 replies

M
Mike1234AuthorCorrect answer
Participant
June 1, 2023

I finally found a fix for this.  I unistalled again and then went to user/appdata/local and delete adobe folder and user/appdata/roaming and delete the adobe folder in there. it will fix it.

    A
    akanchhas17094428
    Participant
    June 5, 2023

    Wow...That's great

    Do you mean resetting Acrobat's preferences has helped in resolving the issue? I appreciate you have shared your findings with us.

    That would help the other users.

     

    ~Akanchha  

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 1, 2023

    Hi @Mike1234 

     

    Sorry to hear about the trouble caused, and thanks for sharing the screenshots for better understanding.

    This looks like Acrobat's New UI. Have you started getting such a display after installing the update?

    You may once try these steps:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    If nothing works, we'd require logs to escalate this issue further.

     

    Thanks,

    Akanchha 

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