Adobe Acrobat Update Fehler

Question

Im jüngsten Adobe Acrobat Reader-Update ist es wieder einmal zu einem substantiellen Problem gekommen.

Adobe läßt sich nicht mehr öffnen.

Es wird angegeben, dass ein geschützter Modus nicht möglich ist.

Im ungeschützten Modus wird ein "fatal error" angegeben.

Ein Neustart hilft nicht.

Ich bitte um raschestmögliche Behebung.

AnandSri · Accepted Answer

Hello @Markdwtuk

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the product.

We have already reported this issue to the product team, and they are investigating the root cause and working on a fix. Thanks for your cooperation on this.

As a workaround, installing the Visual C++ runtime fixes the issue.

Regards,

Anand Sri.

Markdwtuk · Answer

HelloYesterday's update patch to version 25.001.20982 has prevented our users opening files with Adobe Reader some many of our Win 11 laptops. They get this message onscreen whenever they try to open a PDF file:whichever option they try you get the same error:Reddit has reported the same issue hereAcrobat Reader 25.001.20982 deployed by PDQ Connect won’t run? : r/pdq.Looks like the only way to resolve is to uninstall and reinstall an older version. Are Adobe aware of this issue? We use PDFs a lot so would be good to get a solution, meanwhile just telling staff to use a browser to view them instead.thanksMark

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