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F
FKrGCI
Participant
June 25, 2025
Question

Adobe Acrobat Web interface - signatures lost

  • June 25, 2025
  • 1 reply
  • 195 views

Hello, 

I am using since years the Acrobat Web Interface for signing documents - straight. My saved signatures appeared as they appeared in the desktop (Apple and MS Windows).
Since approx one month the saved signatures are not appearing, and if I press save in the web client it does NOT save. So the whole process is cumbersome.
It is annoying to say the least - my saved signatures show up in the account!

 

Tried logging in and logging out ... it is on all browsers, Safari and Edge.

Anyone knows the issue ?

1 reply

Amal.
Amal.
Legend
June 25, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

 

Would you mind sharing more details for clarity? Is the saved signature not appearing on the Acrobat Web or Acrobat desktop application? What is the version of the Acrobat desktop application you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.205XX Go to Help > Check for updates and reboot the computer once.

Also, share a small video recording of the steps you are taking and the issue as it occurs for a better understanding.

 

 

F
FKrGCIAuthor
Participant
June 25, 2025

Thanks for the answer.
1. When i go into my account (web) I see the signature and initials

2. the same two I see and can use in all desktop applications

3. in the web interface (Acrobat Web) - despite being logged in - the signature and initials do NOT show up

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