Adobe Acrobat Weblink Problem

Forum|Forum|1 year ago
December 13, 2024
9 replies
843 views

I’m having trouble with a weblink in a PDF file I sent to my client. When he clicks on the link, he’s prompted to “Allow” access, which is okay. But then, after clicking “Allow,” he gets another error message about plugins, as shown in the attached screenshot. Does anyone know why this is second message is happening?

Thank you

John

This topic has been closed for replies.

Bernd Alheit

Community Expert

This doesn't look like a weblink.

Souvik Sadhu

Legend

I agree with Bernd here.

@pageinmotion The location shows local path of a Mac machine instead of a public URL.

-Souvik

Souvik Sadhu

Legend

Hi @pageinmotion,

Hope you are doing well. Sorry for the trouble.

you might want to try unblocking the links. You can do that by going to:

Start-> Registry Editor-> go to location:

HKLM\Software\WOW6432Node\Policies\Adobe\<Product Name>\<version>\FeatureLockDown\

Add Dword bDisablePDFRedirectionActions

Value 0

Also, from the path in the screenshot, it looks like the file is stored in the local storage of a Mac System, and it's highly unlikely that you will be able to access the file.

Hope this helps.

-Souvik

pageinmotionAuthor

Participant

Thanks Souvik. Unfortunately this pdf will be on a public website and other computers will encounter the same issue. It's just this one weblink that's a problem – a .org site... all other .com links are fine. Quite perplexing.

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