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Inspiring
September 6, 2023
Answered

Adobe Acrobat X not opening after installing it through the CS6 installer (Creative Cloud installed)

  • September 6, 2023
  • 2 replies
  • 3830 views

All Adobe CS6 apps are installed/working correctly (Windows 11).

Adobe Creative Cloud is also installed, which seems to be a prerequisite to running CS6 now.

Rerunning the CS6 installer to install Adobe Acrobat X, the installer completes without an error.

However, Adobe Acrobat X is nowhere to be seen, not in the start menu, not in the program files, program files x86.

Searching for Acrobat only returns Acrobat Reader, not Acrobat X.

(I need to edit PDFs, I've been able to this with Acrobat X & Creative Cloud installed at the same time before)

This topic has been closed for replies.
Correct answer try67

Rebooting did not fix that either


Uninstall all versions, and then run this cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Then reinstall Acrobat X, and it might work. Keep in mind Acrobat X is an old and unsupported version, not officially compatible with any current OS.
To increase the chances of it working properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
You must use a dedicated FTP client to open the link, it won't work in most browsers.

2 replies

Brainiac
September 8, 2023

I'm wondering how and why the CS6 works in Windows 11. Back when we switched to Windows 10 I learned that it would not run there, because not supported by Adobe anymore. And that was not a problem of compatibility mode.

Now you run it on W11?

kglad
Adobe Expert
September 8, 2023

@Doc Maik 

 

you can always use compatibility mode, if necessary.

Brainiac
September 8, 2023

I know and we tried, but to no avail.

 

kglad
Adobe Expert
September 6, 2023

using the uninstaller, uninstall reader.

 

then install acrobat using compatibility mode, (win xp)

DoigyAuthor
Inspiring
September 7, 2023

Thanks, that installed Acrobat X, but it won't open normally, or using compatibilty mode (win xp, vista, win7, win8)

DoigyAuthor
Inspiring
September 7, 2023

Rebooting did not fix that either