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juliae90007903
juliae90007903
Participant
March 22, 2017
Question

Adobe Acrobat X Pro free trial not working

  • March 22, 2017
  • 2 replies
  • 1053 views

Hi,

I have just downloaded the Acrobat X Pro to my mac (operating system 10.6.8)...it installed fine but when I have tried to open it, it says days left on free trial 0 and to input a serial number. I have literally only had it minutes, any ideas on why the free trial isn't working? All help greatly appreciated!

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
March 23, 2017

Free trials do sometimes fail in this way. Sometimes there is an obvious reason, such as changing the system clock. Sometimes there isn't.

If you're a licensed user of Acrobat X, just enter your license now.

If you're not, then a free trial would be pointless, because Adobe stopped selling Acrobat X over 4 years ago. There's nowhere to buy a legal copy now.

T
Test Screen Name
Legend
March 23, 2017

(And the current product, Acrobat DC Pro, which is the only one sold, requires a much more recent Mac OS, sad to say).

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 22, 2017

that are quit a few things that can cause that, but the bottom line is there's no easy way to restore the trial on that computer.  in addition, because that version isn't compatible with newer os'es and because adobe hasn't sold that version for years, you won't get help from adobe.

otoh, you can start a trial on another computer.

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

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