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Scorpion78
Participant
May 19, 2025
Question

Adobe Acrobat X - "suddenly" says logged in to too many computers

  • May 19, 2025
  • 1 reply
  • 325 views

I use Acrobat X, have for years.  Suddenly I get a pop-up when I start using a PDF that says I have too many computers using the same account.  I do not.  I have checked my laptop, and no other systems I own uses Acrobat X.  How do I correct this?

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 19, 2025

Hi @Scorpion78,

 

Hope you are doing well. Sorry for the trouble with using Acrobat.

 

Such scenarios can happen with session logouts from your laptop or computer not getting captured by the server on occasions.

You might want to check two pages:

 

1. Log in to https://adobe.ly/4k5B4Ed

This should show you the total number of devices activated on your account. Remove any unidentified device, and you are good to go.

 

2. Log in to https://adobe.ly/43drHLe

Once there, scroll down to the active sessions section and remove unidentified devices from there too.

 

This should fix the issue.


Regards,
Souvik.

S
Scorpion78Author
Participant
May 19, 2025

Thanks for the help.  The first link says "you have no activated devices".  The second link says "1 active session (this session)".  I still get "activation limit reached" and won't go any further.

S
Scorpion78Author
Participant
May 22, 2025

No other help available?  "Retry activation" does nothing.  Adobe website says "You have no activated devices" so I should be able to run this and get it working. A little help please....

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