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A
AdopeFailMe
Participant
March 21, 2018
Answered

Adobe Acrobat XI no longer prints to pdf

  • March 21, 2018
  • 2 replies
  • 1465 views

I have Acrobat XI print to pdf set as my default printer on my Windows 10 desktop. Recently the print to pdf function stopped working. The PDF Progress window opens and a tmp file is created in the location designated for the pdf but the process never completes. I have repaired the installation from the help menu but that did not fix the problem.

Any help would be greatly appreciated.

This topic has been closed for replies.
Correct answer AdopeFailMe

I decided to upgrade to Acrobat Pro 2017 so my issue is "resolved". I strongly suspect the problem I was experiencing with XI was triggered by a Windows 10 update. Seems the Windows 10 updates have been breaking everything of late!

2 replies

A
AdopeFailMeAuthorCorrect answer
Participant
March 23, 2018

I decided to upgrade to Acrobat Pro 2017 so my issue is "resolved". I strongly suspect the problem I was experiencing with XI was triggered by a Windows 10 update. Seems the Windows 10 updates have been breaking everything of late!

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 23, 2018

Great! Good to hear that the issue got fixed.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 23, 2018

Hello AdopeFailMe,

We apologize for the inconvenience caused, as per the description above, "Print to PDF" in Acrobat 11 is not working, Is that correct?

Check for any pending updates of Acrobat from help>check for updates, reboot the machine after the updates are installed. Try resetting the preferences of Acrobat, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

If the issue still persists, please remove Adobe Printer, and install it back manually. To install Adobe Printer, refer to Adobe PDF printer is missing | Manually install PDF printer Link: https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

Note: Acrobat 11 is already declared an end of support product, End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

For detailed information, refer to End of support for Adobe Acrobat XI and Reader XI

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

    F
    Fenstebreaker
    Participant
    March 23, 2018

    my Acrobat 11 just started doing the same thing 2 days ago.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 23, 2018

    Hello Fenstebreaker,

    Please try the suggestions mentioned/shared above and let us know how it goes.

    Regards,

    Anand Sri.

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