Adobe Acrobat XI Pro

Question

Dear Sir,My issue is using Adobe Acrobat XI Pro Original software for more then two years when i reinstall the software to same laptop now getting message reworked the software. after paying $ 490/-  can't install the software. After entering given Serial Number by re sealer I get message the serial no. is reworked. I hope these issue will be resolve at the earliest.Awaiting your reply.S.M.SADIQUEEMAIL: REMOVEDPlease find the attached Details of Software.[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731][This is an open forum, not Adobe support, please do not post personal information][NEVER POST A SERIAL NUMBER IN AN OPEN FORUM !!!][You have just given your serial number to everyone who read this message before][I deleted the number... or people who receive all their forum messages via email][When a Staff person asks for private information hover your mouse over their name][you may then click the Message option in the popup window to send a private email]

kglad · Answer

if you're getting a message that your serial number is invalid and

a. you purchased from someone other than adobe, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html.

or

b. you purchased from adobe, assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded