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Participant
December 20, 2018
Question

Adobe Acrobat XI Pro 2015 Version

  • December 20, 2018
  • 2 replies
  • 647 views

My program as been working great until recently.  Now I'm getting the message:  Can you help with this?

A recent scan of your Adobe software has determined it is non-genuine. We're here to help fix it. 

We understand this may come as a surprise, but this is a serious issue that requires your attention to resolve.   

Visit our page to learn more about this issue and how to resolve it.

This topic has been closed for replies.

2 replies

try67
Community Expert
Community Expert
December 24, 2018

PS. There's no such thing as "Adobe Acrobat XI Pro 2015". It's either XI or it's 2015.

John T Smith
Community Expert
Community Expert
December 20, 2018

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

Invalid Serial Number https://forums.adobe.com/thread/2359923

-and revoked volume number https://forums.adobe.com/thread/2477259

-Problems with software validation https://forums.adobe.com/thread/2273259

-Warning that software is not genuine http://www.adobe.com/genuine.html

-http://prodesigntools.com/dont-buy-adobe-software-on-ebay-craigslist-or-amazon-marketplace.html