Adobe Acrobat XI Pro won't let me install

Forum|Forum|2 years ago
December 26, 2023
3 replies
1718 views

"Registered on too many computers" yet nowhere in Adobe does it allow me to "deregister". I have the license key regestered to account. My application is currently unusable due to this.

General troubleshooting

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Amal.

Community Manager

++ Adding to the discussion

Acrobat XI is an EOl application. For more info. please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

~Amal

try67

Community Expert

You have to deactivate the application before uninstalling it from an old computer, via the Help menu.

If you didn't do that your only option now is to contact Adobe directly and ask for an "activation count reset".

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)