Adobe Acrobe doesn't work as usual!

Question

Hello,since the last update to Acrobat Continuous Version 2024.002.21005 / Basis Version 24.512 I have problems with reading PDF-Files.Normally it should look like this (picture 1)  but since the last update it shows the letter and numbers in each other (picture 2).If I read this PDF-Files in Browsers like Firefox oder Edge there are no problems.Thank you in advance for your help!Best regardsSidney

RGour · Accepted Answer

Hallo Meenakshi,danke für die schnelle Rückmeldung.Die spezielle Datei finden Sie im Anhang. Zu der Version von Acrobat:Continuous Release | Version 2024.002.21005Version File Version 24.002.21005.0AGM Version 7.001.00006CoolType Version 8.003.00007Basisversion 24.512JP2K Version 4.000.0000254782Der Computer läuft auf Windows 10 ProSidneyHi,Please update Acrobat to the latest version (24.003.20054)  and then try. If you still see the issue, please share the test pdf file with us for debuggging. RegardsRavi

Meenakshi Negi · Answer

Hi Sidney1991,

Thank you for reaching out.

Please try updating the application to the latest version available which addresses this issue. In Acrobat, go to Menu > Help > Check for updates.

Refer to the information in the following help document to learn more about the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

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