Participant

Answered

Adobe Acropbat DC "unknown error" when trying to edit

Forum|Forum|5 years ago
April 9, 2020
4 replies
13345 views

I just re-installed my Acrobat DC on my HP Laptop. I was able to edit PDF with this program no problem until the re-install. Now whenever I click on Edit PDF i get "Adobe has encountered and unknown error"

Anyone have help for this? I checked other forum answers - they all date from last year and none of those solutions have worked...example document attached...

Please help?

BLANDFORD_ON.pdf

Correct answer jamesh19981685

Reinstalling the program seemed to work for me.

jamesh19981685Correct answer

Participant

Reinstalling the program seemed to work for me.

S_S

Community Manager

Hi @jamesh19981685,

Hope you are doing well.

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as reference.

-Souvik

J

JamieSchleck

Participant

Hi there. I am having the exact same problem this user describes. I tried all of the suggested work around fixes to no avail.

I frequently have to sign documents and add in my title and date. I am perfectly able to add my signature, but when I hover over another section and attempt to add text I get the same error "the operation failed because Adobe Acrobat encountered an unknown error." Please help!!

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble. As described, you are able to add the signature but when you try to add the text you get the following error "the operation failed because Adobe Acrobat encountered an unknown error."

Would you mind sharing the steps you are doing to sign the PDF?

Please try to add the text first and then try to sign the PDF in the end and see if that works for you,

Have you created this PDF file or have you got it from a different user? Please try the following steps and see if that helps.

Open the PDF > Go to Tool > Protect > Remove Hidden information. Once done Click on Close and then try to do the fill and sign and check.

Regards

Amal

Meenakshi Negi

Community Manager

Hi Buzz_sapien,

Thank you for reaching out.

In addition to the steps provided above, please try creating a test PDF from word file and check if you receive the same error message.

Also, please confirm if you created the PDF ot received as it seems to be the PDF specific issue.

When we check the document properties, it shows the PDF was not created using the Adobe PDF maker.

We will be waiting for your response.

Regards,

Meenakshi

Amal.

Community Manager

Hi there

We are sorry for the trouble. As described you are getting the error: unknown error occurred while editing the PDF

please try the following steps and see if that works:

Print the PDF using "Adobe PDF". Edit this newly created PDF instead of the original one.

Steps:

1. Go to File -> Print. (Ctrl + P)

2. Select "Adobe PDF" as the printer.

3. Click Print. Save to any desired location when prompted.

4. Open the new PDF.

5. Edit.

Let us know if that helps.

Regards

Amal

S

stkadani

Participant

Hallo zusammen,

beim Erstellen von PDFs über AutoCAD und dem nachträglichen Bearbeiten mit Acrobat Reader DC wird die Fehlermeldung "In Adobe Acrobat ist ein unbekannter Fehler aufgetreten" angezeigt. Die Bearbeitung war bislang kein Problem und ist bei den Kollegen auch immer noch kein Problem. Eine Fehlerquelle über AutoCAD schließen wir aus.

Vielen Dank für die Lösungsvorschläge!

Mfg

R

RJMar

Participant

I have the same issues since about April 29 2020.

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