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November 19, 2019
Answered

Adobe Action Button works - but not in Wordpress

  • November 19, 2019
  • 1 reply
  • 432 views

I have created a document with an action button that submits the fillable form to a preset email address.  The form itself works.  When I add the form to my Media in WordPress and upload it to the website, the action button doesn't respond.  Any ideas for a fix?  

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Correct answer Thom Parker

That action will only work in a view that supports it.  So what viewer is it being view in?  If it's a default web browser PDF viewer, then its not likely to work. You need to tell the user to download the PDF and open it in Acrobat. One way to help this process along is to include the download attribute in the web link to the PDF file. Another way is to put a watermark over the PDF that tells the user the PDF is only usable in Acrobat Reader or a Compliant viewer. Then include a document script that removes the watermark when opened in a compliant viewer.

1 reply

Thom Parker
Community Expert
Thom ParkerCommunity ExpertCorrect answer
Community Expert
November 19, 2019

That action will only work in a view that supports it.  So what viewer is it being view in?  If it's a default web browser PDF viewer, then its not likely to work. You need to tell the user to download the PDF and open it in Acrobat. One way to help this process along is to include the download attribute in the web link to the PDF file. Another way is to put a watermark over the PDF that tells the user the PDF is only usable in Acrobat Reader or a Compliant viewer. Then include a document script that removes the watermark when opened in a compliant viewer.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often