Adobe and Point Click Care

Hello ​@johnathan.sumerlin 

I hope you are doing well, and thanks for reaching out.

In addition to what our community product has shared, is this happening with the latest build of Acrobat Pro: 25.001.21265. Planned update. Mar 02, 2026?

Also, Adobe recommends keeping the new Acrobat UI enabled, and if you are experiencing the issue, you can report it to us so that we can get this addressed by the Product/Engineering team.

Additionally, this appears to be related to the recent changes made for the Enterprise and Teams environment and licensing. To learn more, please check this article and see if it helps: Sharing restrictions for asset protection. 

Also, could you please share a screenshot of the red icon you are getting? 

Check 

Admin Console > Settings > Asset Settings > Sharing
If sharing is set to:

• No public link sharing or
• Sharing is limited to org members, then in‑app Share is intentionally disabled for Acrobat and integrated apps. See this article for more details: https://helpx.adobe.com/enterprise/using/sharing-restrictions.html

Please note that Adobe does not provide a supported method to restore legacy local email sharing when:

• Document Cloud sharing is disabled or
• Acrobat is managed under enterprise security policies

In that case, the download‑then‑email workflow is the supported path.

Also, if you have a complete Enterprise license and Environment, you may want to contact the dedicated Enterprise support team via Admin console and raise a ticket so that the team can assist you with the issue.

Regards,

Anand Sri.

​@johnathan.sumerlin try disabling the new Acrobat on her machine - View - Disable new Acrobat. I will need to restart to make sure the settings are applied.