Adobe Arcobat - Poor Performance

Question

I am using the paid version of Adobe Acrobat and I am finding it runs incredibly slow and crashes a lot. I have had to start using a free PDF viewer and found this peforms muc faster. The issue is with PDFs which contain a lot of detail in terms of vectors and images, I will be waiting a couple of minutes for ithe file to open and every time I want to zoom in or pan this is followed by a long pause where everything goes blank. There is a table in this file and for me to change the text within it I will click on the Edit button on Adobe which is immediate met by a crash, and then a long pause before anything happens.

Tariq Dar · Answer

Hi @Josh24874406dknw,

Sorry for the troubled experience.
Try the following and let us know if that eases your problem.

- If the file is located on a Network drive or Cloud drive, place it locally on the machine.
- Ensure Acrobat is updated: launch Acrobat > Help > Check for Updates.
- Try repairing the installation: launch Acrobat > Help > Repair Installation(Wins only).
- Try disabling protected mode: https://adobe.ly/4g9MXX1;

If the issue persists, help us with the following information:

- Operating system name and version.

- Acrobat version

- Screen recording of the issue.

- Try capturing logs: https://adobe.ly/3CkkX4S and share the log ID.

- Help us collect Crash dump: https://adobe.ly/42moWbO;

Thank you for your continued patience and understanding.

~Tariq

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