Adobe Arm Error

Question

When trying to upload a file to a another bit of software we get this message in the error log .

[2024-08-21 11:32:18:0662] Adobe ARM 1.824.460.1067 logging started.
[2024-08-21 11:32:18:0662] Command Line:
[2024-08-21 11:32:20:0607] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009796
[2024-08-21 11:32:20:0607] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2024-08-21 11:32:20:0609] all BITs attempts failed
[2024-08-21 11:32:20:0609] Error Code: -2147009791
[2024-08-21 11:32:20:0609] ** Setting Error Condition: 140000
[2024-08-21 11:32:20:0613] BITs failed, download manifest Job is not in Transferred state
[2024-08-21 11:32:21:0283] invalid after BB download: C:\Users\****\AppData\Local\Adobe\ARM\S\ArmManifest3.msi
[2024-08-21 11:32:21:0283] Error Code: 1006
[2024-08-21 11:32:21:0490] ARM returns ERROR_SUCCESS
[2024-08-21 11:32:21:0490] Adobe ARM 1.824.460.1067 logging finished.

and this on the app. it is not effecting all users just a few but it keeps occuring, we have uodated office to 2407 and we are on windows 10 and both DC pro and reader are up to date

S_S · Answer

Hi @Graeme1983,

Hope you are doing well. Sorry for the trouble, and the delayed response.

In case you are still looking for a solution, you might want to try the below steps:

Restart the BITS Service:

Open Services (type services.msc in the Start menu).
Find Background Intelligent Transfer Service (BITS) in the list.
Right-click it and select Restart.
After restarting, try uploading the file again and check if the issue persists.

Clear the Cache:

Adobe ARM might be using cached files that are corrupted. Try clearing the cache and forcing a fresh download:
- Delete the contents of the following folder (if they exist): C:\Users\<username>\AppData\Local\Adobe\ARM\S

Check Permissions:

Ensure that the affected users have the correct permissions to write to the AppData\Local\Adobe\ARM folder.
Right-click the folder, go to Properties > Security, and ensure the users have Full Control over it.

While you do these steps, please ensure you are on the latest version of the application (2024.005.20xxx) for the best experience.

-Souvik

Restart the BITS Service:

Clear the Cache:

Check Permissions:

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