Adobe Arm Error

Question

When trying to upload a file to a another bit of software we get this message in the error log .

[2024-08-21 11:32:18:0662] Adobe ARM 1.824.460.1067 logging started.
[2024-08-21 11:32:18:0662] Command Line:
[2024-08-21 11:32:20:0607] ARMDownloader::BITS_Error::GetErrorDescription() error: -2147009796
[2024-08-21 11:32:20:0607] ARMDownloader::BITS_Error::GetErrorContextDescription() error: -2147009791
[2024-08-21 11:32:20:0609] all BITs attempts failed
[2024-08-21 11:32:20:0609] Error Code: -2147009791
[2024-08-21 11:32:20:0609] ** Setting Error Condition: 140000
[2024-08-21 11:32:20:0613] BITs failed, download manifest Job is not in Transferred state
[2024-08-21 11:32:21:0283] invalid after BB download: C:\Users\****\AppData\Local\Adobe\ARM\S\ArmManifest3.msi
[2024-08-21 11:32:21:0283] Error Code: 1006
[2024-08-21 11:32:21:0490] ARM returns ERROR_SUCCESS
[2024-08-21 11:32:21:0490] Adobe ARM 1.824.460.1067 logging finished.

and this on the app. it is not effecting all users just a few but it keeps occuring, we have uodated office to 2407 and we are on windows 10 and both DC pro and reader are up to date

Souvik Sadhu · Answer

Hi @Graeme1983,

Hope you are doing well. Sorry for the trouble, and the delayed response.

In case you are still looking for a solution, you might want to try the below steps:

Restart the BITS Service:

Open Services (type services.msc in the Start menu).
Find Background Intelligent Transfer Service (BITS) in the list.
Right-click it and select Restart.
After restarting, try uploading the file again and check if the issue persists.

Clear the Cache:

Adobe ARM might be using cached files that are corrupted. Try clearing the cache and forcing a fresh download:
- Delete the contents of the following folder (if they exist): C:\Users\<username>\AppData\Local\Adobe\ARM\S

Check Permissions:

Ensure that the affected users have the correct permissions to write to the AppData\Local\Adobe\ARM folder.
Right-click the folder, go to Properties > Security, and ensure the users have Full Control over it.

While you do these steps, please ensure you are on the latest version of the application (2024.005.20xxx) for the best experience.

-Souvik

Restart the BITS Service:

Clear the Cache:

Check Permissions:

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded