Adobe ask me to subscribe whereas Im already

Question

Hello, I don't know why for 1 month, although I am still subscribed to Acrobat Pro, I can no longer modify PDFs from the application, Only from the website, which is unbearable! My subscription is still in progress yet I am asked to "upgrade" and subscribe. Thanks for your help !!

AkanchhaS8194121 · Answer

Hi @Dreyfus32019127nbn0

Sorry to hear about the trouble caused.

Your account status shows you have an active subscription to Adobe Acrobat Pro. Please check the following details to activate your subscription:

1- Ensure you use Acrobat Pro, not Acrobat Reader, as Reader is a free app.

2- Double-check the email address you have used to Sign In to the application.

3- If its the correct email, then Sign Out and Sign back in once

Let us know if that helps.

Thanks,

Akanchha

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