Adobe - Blank File path when saving or opening

Question

We are having an issue with a user that when saving files in Adobe, file and folder names do not appear. This happened after we switched user to a Windows 11 machine. This issue seems to be unique to Adobe, as we can see file and folder names in File Explorer.

Have attempted multiple solutions:

Repair through Control Panel/Programs and through Adobe File/Help/Repair Installation
- Ran DISM tool repair; no repair action needed
- Multiple Preferences selected/unselected then checked after Adobe app closed/re-opened.... mirrored local settings

User has a work around, where they can click icon and file name will appear. Just wondering if anyone has experienced this unique issue and have a solution for it.

V/r

Nick

nick_9589 · Answer

Thank you merry867 for the suggested solutions. Unfortunately still not able to resolve the issues.

Will have to explore other possibilities or even resort to windows profile wipe as a last resort. User does have a work around available until then.

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