ADOBE CANCELLATION AND REFUND

Question

I need help. I changed my plan to Adobe Acrobat PDF Pack recently because I didn't need the other apps honestly from the last plan that cost me around $26/month. Now, before I agreed with the terms, they indicated that I can get a full refund of what I have just paid for this new plan which is $160/year if I cancel before April 26, 2024. Today I tried to cancel, but the prompt on the website did not say something about getting a full refund if I cancel today, but they were quick to point out that they will charge me for an exit fee (which is ~$147 by the way!) last time I subscribed to a different plan. See pictures for prompts!

WHAT DOES THIS MEAN? Does it mean I still get a full refund if I cancel today? I NEED ANSWERS.

JR Boulay · Answer

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
There is no email support, so beware of scammers.
If the chat window fails to open, then use a different device. If you would like to talk with someone, then click on the option for More Contact Options to be given the appropriate phone number for your country.

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