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Mike151
Mike151
Known Participant
April 20, 2022
Answered

Adobe cloud sign ins in Adobe Acrobat

  • April 20, 2022
  • 1 reply
  • 856 views

I'm just curious but how often do Adobe Cloud sign ins come up?  Are they supposed to come up every time you open Adobe Acrobat and other programs (Photoshop, Illustrate).  If sign in one time it seems like sometimes I open Acrobat directly and it will not prompt for a login every 2nd or 3rd time I open a pdf.  Sometimes I'll open a pdf and not get prompted at all. 

 

Do Adobe Cloud accounts time out? 

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Mike,

 

Hope you are doing well. 

Creative Cloud app does require Sign In every once in 90-days, but not as frequent as you have described above. 

Do you get to sign in every time you launch the Acrobat app? Would you mind sharing the screenshot of the Sign In the dialog you get on screen?

 

Here's a helpful article where a similar issue has been discussed. Please try the troubleshooting steps suggested: https://helpx.adobe.com/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html 

 

Thanks,

Akanchha 

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
April 21, 2022

Hi Mike,

 

Hope you are doing well. 

Creative Cloud app does require Sign In every once in 90-days, but not as frequent as you have described above. 

Do you get to sign in every time you launch the Acrobat app? Would you mind sharing the screenshot of the Sign In the dialog you get on screen?

 

Here's a helpful article where a similar issue has been discussed. Please try the troubleshooting steps suggested: https://helpx.adobe.com/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html 

 

Thanks,

Akanchha 

Mike151
Mike151Author
Known Participant
April 21, 2022

Its totally random.  Some days the log in with pop up and some days not.  Some days I'll open a pdf directly and Adobe Acrobat DC Pro will just open and some days I will get a log in. 

Mike151
Mike151Author
Known Participant
April 28, 2022

I marked Akanchha5's answer correct even though it still totally random.  I'll just tell the user 90 days. 

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