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rosser_thomas
Participant
August 29, 2025
Answered

Adobe Crash Report CPU Hog & Acrobat shutting down mac when closed.

  • August 29, 2025
  • 2 replies
  • 195 views

Several times a week my macbook pro running Monterey will restart itself, full blackout and reboot. This used to happen only when Acrobat was open but now even happens when Acrobat is closed.

 

Upon rebooting AdobeCrashReport is hogging 100-160% of CPU. Can anyone tell me what the hell is going on? What can I do to amend this? 

 

I'm really fed up of these crashes, and the crash reports don't seem to have any useful information. Whilst I'm here auditing Adobe bugs, Premiere has a 15gb memory leak in my RAM, and hasn't been opened or used in days, and not since restarting

Correct answer AnandSri

Hello @rosser_thomas

 

I hope you are doing well, and we're sorry for the trouble you had with the Acrobat.

 

Please try the suggestions from the following article, Troubleshoot Adobe Acrobat crashes, and let us know how it goes. Also, please ensure that you have the latest version of Acrobat and all the mandatory and optional operating system updates installed. 

For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the performance.

 

If the issue continues, please provide the following information: the current version number of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

 

Thanks,
Anand Sri | Acrobat Community Team
Meet Acrobat Studio

2 replies

AnandSri
AnandSriCorrect answer
Legend
August 29, 2025

Hello @rosser_thomas

 

I hope you are doing well, and we're sorry for the trouble you had with the Acrobat.

 

Please try the suggestions from the following article, Troubleshoot Adobe Acrobat crashes, and let us know how it goes. Also, please ensure that you have the latest version of Acrobat and all the mandatory and optional operating system updates installed. 

For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the performance.

 

If the issue continues, please provide the following information: the current version number of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

 

Thanks,
Anand Sri | Acrobat Community Team
Meet Acrobat Studio

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 29, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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