Adobe Crashes

Question

Hi there, I'm getting several crashes daily using Acrobat DC. HEre is the error:

Faulting application name: Acrobat.exe, version: 19.10.20098.54430, time stamp: 0x5c6af52b

Faulting module name: VCRUNTIME140.dll, version: 14.14.26405.0, time stamp: 0x5ac5afd6

Exception code: 0xc0000005

Fault offset: 0x0000db13

Faulting process id: 0x2554

Faulting application start time: 0x01d4db3fbf3a980f

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

Report Id: 3ae116a7-8e6b-4c3a-bf2a-cab44c226dd7

Faulting package full name:

Faulting package-relative application ID:

ANyone have this issue?

Meenakshi_Negi · Answer

Hi Gfbgfhy,

Sorry for the inconvenience caused.

Would you mind trying the troubleshooting steps provided over here Resolve Acrobat DC intermittent crashes on Windows

If that does not help. try to reset the application preferences. For that, you may refer to the steps provided here How to reset Acrobat Preference settings to default.

You may also try once uninstalling the application from the machine. Please use the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application from your system.

Once the application is uninstalled, reboot the machine and then re-install the application from here Download and install Acrobat DC subscription

Hope that helps.

Let us know if the issue still persists.

Regards,

Meenakshi

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