adobe crashes when I click on "request e-signature" and on "protect pdf with password"

Question

When I click on "request e-signature" or "protect pdf with password" a new small window starts to open up, but then stalls and Adobe seems to freeze and crash. Just started doing this today after over a year. Also does it if I try to redact anything.

Meenakshi_Negi · Answer

Hi Zacchary310174423tc1,

Thank you for reaching out.

Please try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

Reinstall the application using the steps suggested below:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, please share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Also, share the process dumps: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html.

Thanks,

Meenakshi

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