Adobe crashes when printing on new Mac

Forum|Forum|2 years ago
January 16, 2024
2 replies
555 views

I have Adobe Acrobat Pro Version 2023.008.20458 on a new Mac running Sonoma 14.2.1. It will not print PDFs on my Office Jet Pro 9015e. Crashes every time I ask it to print. Have tried multiple documents multiple times. This worked perfectly well on my old machine.

I have already followed suggestion elsewhere on this community to delete printer and reinstall and then reboot machine so I will have new drivers. Still doesn't work.

Are there any other suggestions from Abode staff or users? Very frustrating situation.

This topic has been closed for replies.

A

abhisi

Adobe Employee

Hi Ed Finkel,

Sorry for the inconvenience caused to you. I tried with Adobe Acrobat Pro Version 2023.008.20458 on Mac Sonoma 14.2.1 but issue is not reproducible at my end.

Could you please share the following information to investigate the issue.

1) What was the behaviour of Acrobat on the older machine and what OS did you have on that machine.
2) Could you please reinstall Acrobat one more time and execute the print workflow again.
3) Is the issue happening with every PDF file or with some PDF files. Please share some PDF files on which the issue is happening.
4) Is the issue happening every time, or is it happening intermittently.
5) It will be great if you provide a video of the bug that’s happening at their end.

Thanks,
Abhishek Ranjan Singh

E

Ed FinkelAuthor

Participant

Hi Abhishek,

Thanks for responding. I got this to work with a workaround posted elsewhere on your site, which involved clicking on the "Print as Image" checkbox in the Advanced settings.

To answer at least some of your questions, it was happening with every file I tried and happening every time I tried. The bug was simply that the spinning rainbow circle that Macs give when they are working on something froze, and then when I went to force quit, it told me Acrobat was no longer responding.

I tried uninstalling and then reinstalling earlier and after rebooting my computer, it still didn't work. I'm not that motivated to try it again now that I have a workaround, and someone at Apple told me it's an unresovled issue with their current operating system that Adobe needs to figure out how to patch.

I don't remember the exact operating system on the old machine, but I had it set to update automatically, so it must have been a fairly recent one.

Thanks again.