Participant

Adobe Crashes when using e-sign feature

Forum|Forum|4 hours ago
May 6, 2026
2 replies
10 views

I’m having the same issue today and no updates are available in the help > check for updates

Participating Frequently

I am also having the same issue and have attached crash logs, version, and screenshot of what we attempt to do. We tried changing the field type to something else other than text and it breaks/crashes Adobe...

AdobeCrashLogs.txt

Meenakshi0101

Community Manager

Hi Marshall356087002d3n,

Thank you for all the information. We will share it with the team to get this checked.

Please confirm if you can send the document via the Acrobat Online account.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi MeeraMeera,

Thank you for reaching out, and sorry for the trouble caused.

Since the application is crashing when you use the e-signature feature in Acrobat, please try sending the document using your Acrobat Online account and let us know if you encounter any issues. Here are the steps to follow:

Open the link: Acrobat Online
Sign in using your Adobe credentials
Go to E-Sign tab and select Request Signature.

Please let us know if the issue occurs only when you use the request signature feature in Acrobat. Do you receive any error message? If yes, please share the screenshot.

Additionally, please provide the Acrobat and OS version numbers you are using.

We look forward to your response.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded