Participant

Adobe Crashes when using e-sign feature

Forum|Forum|27 days ago
May 6, 2026
5 replies
176 views

I’m having the same issue today and no updates are available in the help > check for updates

keith24568184k64h

Participant

Same issues as others with crashing. any idea how long until fix is available?

Meenakshi0101

Community Manager

Hi keith24568184k64h,

Thank you for reaching out.

The team has identified the root cause and the solution, which is currently undergoing internal validation. The fix will be included in an upcoming public release, and we will keep you updated here as soon as the build is ready.

We appreciate your patience.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi All,

Thank you for reaching out, and reporting this.

This is a known issue and will be fixed in the future update. In the meantime, please try sending the document via Acrobat Online. See if that works for you. You may use the steps suggested below:

Open the Acrobat Online account.
Sign in with your Adobe credentials.
Go to the E-Sign tab.
Select the request signature.

You may use the steps suggested here: Send documents for signature

Let us know if that helps.

Thanks,

Meenakshi

EWIlcox2

Participant

I have been having the same issue for over a week. Crashes whenever I go to change from text to signature, or if I have more than one signing and I need to choose. I send the reports. There has been no update. The online version does not work for what I need. When will this be fixed?

Meenakshi0101

Community Manager

Hi EWIlcox2,

Thank you for reaching out and reporting this.

This is a known issue, and the team is investigating this behaviour. We will update you once the fix is available.

We appreciate your patience.

Thanks,

Meenakshi

M

Marshall356087002d3n

Participating Frequently

I am also having the same issue and have attached crash logs, version, and screenshot of what we attempt to do. We tried changing the field type to something else other than text and it breaks/crashes Adobe...

AdobeCrashLogs.txt

Meenakshi0101

Community Manager

Hi Marshall356087002d3n,

Thank you for all the information. We will share it with the team to get this checked.

Please confirm if you can send the document via the Acrobat Online account.

Thanks,

Meenakshi

M

Marshall356087002d3n

Participating Frequently

Hello,

It is crashing before I can even attempt to send. So I do not think it is relevant.

Meenakshi0101

Community Manager

Hi MeeraMeera,

Thank you for reaching out, and sorry for the trouble caused.

Since the application is crashing when you use the e-signature feature in Acrobat, please try sending the document using your Acrobat Online account and let us know if you encounter any issues. Here are the steps to follow:

Open the link: Acrobat Online
Sign in using your Adobe credentials
Go to E-Sign tab and select Request Signature.

Please let us know if the issue occurs only when you use the request signature feature in Acrobat. Do you receive any error message? If yes, please share the screenshot.

Additionally, please provide the Acrobat and OS version numbers you are using.

We look forward to your response.

Thanks,

Meenakshi

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