Adobe crashes while using Organize pages

Forum|Forum|9 months ago
June 15, 2025
1 reply
960 views

All of my company's Acrobat keeps crashing while trying to extract, insert or delete pages using the Organize pages tool.

The files are being made accessible and are still undergoing changes, thus the need to organize pages.

It replicates on each computer used in our company. Can't upload the file due to security issues.

try67

Community Expert

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

E

eli_2979Author

Participant

2025.001.20531
Windows 11

Meenakshi_Negi

Legend

Hi eli_2979,

Thank you for reaching out, and sorry about the trouble.

Please try the troubleshooting steps suggested here: https://adobe.ly/4n41Yhu. If the issue still occurs, collect the crash logs (https://adobe.ly/4n8pqKM) and share the log ID with us. We will get it checked.

Try creating a test file and checking if you experience the same behavior with it. This is just to confirm if this is related to the file.

Let us know how it goes.

Thanks,

Meenakshi

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