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catherined35196554
Participant
June 11, 2018
Question

Adobe crashing during compare files operation

  • June 11, 2018
  • 1 reply
  • 2525 views

I have had no success from Adobe support to this problem. Compare files keeps crashing every time I launch it. It gets to a point then shuts down before the end Any help out there? Adobe technician made a lot of remote changes but to no avail.

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1 reply

AnandSri
AnandSri
Legend
August 23, 2018

Hello Catherined,

We're sorry for the delayed response and inconvenience caused while comparing PDF files. Please make sure that you have the latest version of Acrobat installed, check for any pending updates of Acrobat from help>check for updates, reboot the machine after updating Acrobat.

Run 'Autotag Document' under 'Accessibility' tool in Acrobat on both the documents and then run Compare on the documents and see if this brings any difference.

What is the dot version of Acrobat installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine and what is the version? Is Acrobat crashes while comparing specific PDF files or with all the PDF files?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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