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nigelt77350667
nigelt77350667
Participant
June 29, 2024
Answered

Adobe crashing just after logging in

  • June 29, 2024
  • 2 replies
  • 2776 views

Hi, After launching Adobe acrobat a second box appears but its blank, when that dissapears I can see top right I am logged into my account and then Adobe acrobat closes...

 

I have fully unninstalled ALL adobe products, PS, IL, CC, ran revo unninstaller for all adobe, CCleaner, rebooted, reinstalled adobe and CC and the same issue occurs.

 

Interestingly if I got top right and open preferences as soon as Acrobat launches and interrupt the login sequence then it will function fine.

 

Please advise.

Correct answer tonyadduci

What also worked for me was installing the CC desktop app (I just had Adobe DC installed prior) and once I was logged into Adobe CC Desktop app, I then launched Adobe DC and it picked up that I was licensed.

2 replies

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
July 25, 2024

This is just for future visitors. 
Close Acrobat. Search for the Acrobat distiller and launch it. Leave the distiller open for some time. If it prompts for sign-in, the issue is most likely due to licensing. 


~Tariq 

    tonyadduci
    tonyadduciCorrect answer
    Participant
    December 14, 2024

    What also worked for me was installing the CC desktop app (I just had Adobe DC installed prior) and once I was logged into Adobe CC Desktop app, I then launched Adobe DC and it picked up that I was licensed.

      Eric Dumas
      Community Expert
      Eric DumasCommunity Expert
      Community Expert
      June 29, 2024

      Hi,

      Can you confirm the exact version of your operating system and software?

      Can you remember if you installed, updated or upgraded anything just before this issue happened?

      If you are on a Windows computer, you can check the Event Viewer, it should record what causes the crash, that could give us some clues. There is an equivalent on Mac, How to Read Log Files on Windows, Mac, and Linux (graylog.org)

      A good system cleanup might help, make sure you have backups of everything first.

      nigelt77350667
      nigelt77350667Author
      Participant
      June 29, 2024

      Hi Eric,

      OS: 11 Pro Build 22631

       

      Adobe Version: 24.1

       

      There was maybe an update a week ago or so but I would have had Adobe open since then as I use it multiple times a day.

       

      Checking Event Viewer after opening a .PDF and the subsequent crash I have:

      Any ideas on that one?

        nigelt77350667
        nigelt77350667Author
        Participant
        June 29, 2024

        And to add this was the other event with the same time stamp:

         

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