Adobe crashing when trying to combine Excel spreadsheets into PDF

Question

HelloI am facing an issue in an Enterprise environment where Adobe will crash while attempting to combination of Excel spreadsheets in Adobe.I believe this issue is tied to Excel as when we run an Online Office Repair the issue is resolved for a short time before it returns, roughly 10-15 days.I will also reach out on Microsoft's end to see if there's any input, but any feedback or ideas would be greatly appreciated.Operating system: Windows 11 Enterprise 24h2Excel Version: 2503 Current ChannelAdobe Version: 2025.001.20435

Tariq Dar · Answer

Hi @IMarshall86,

Sorry for the troubled experience, and thank you for reaching out.

I think environmental factors play a role in the app crashes. Although this doesn't excuse them, it does make resolving these issues a bit more complex. Let's tackle it together!

Ensure the app is up-to-date, to check for pending updates, launch Acrobat > Help > Check For Updates. (You can check information on latest version available here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html)

Also, if the files are located on a network or shared drive, try copying them locally and test the issue again. I assume you may have already tested these things.

The next steps:

1. Crash logs: https://adobe.ly/42smws1. You may upload logs to any cloud drive and share the downloadable link

2. Diagnostic logs: https://adobe.ly/4jaZLyp, please share the log ID.

If nothing changes regarding OS or Excel versions, then we are good from that side of the information.

Will be waiting to hear from you.

~Tariq

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