Adobe crashing when using tools on any pdf-fill sign, add text, etc.

Question

I have the most up-to-date version of Adobe. I've tried installing Adobe Acrobat from both Creative Cloud and Adobe's website.I've ran the Adobecreativecloudcleanuptool each time for fresh installs, which has made no difference.I've repaired Adobe both times, no difference as well.I've attempted switching between New Acrobat, and the not New Acrobat views, both crash still.Below is the tool I am attempting to use, and the error that pops up before Adobe crashes.This happens for any of my pdfs. Below is the log for the crash that I get with Event Viewer. Any assistance on this would be spectacular.  Faulting application name: Acrobat.exe, version: 24.2.20857.0, time stamp: 0x666cd3b1Faulting module name: ntdll.dll, version: 10.0.19041.4355, time stamp: 0x35a939aaException code: 0xc0000028Fault offset: 0x00000000001025b6Faulting process id: 0x114Faulting application start time: 0x01dad9504d3ad497Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exeFaulting module path: C:\windows\SYSTEM32
tdll.dllReport Id: 8e3f5050-99af-4525-a63a-783460b23aa2

Eric324675900hr6 · Answer

If you did not find a solution, this is it.

The solution is -

Delete the following 3 files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Unforetunately, it doesn't stay fixed for me but does work for a bit.

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