Adobe DC OCR does not work on macbook

I'm having the same problem. Acrobat pro for Mac 2024.002.20964.  Followed showalter's suggestion and disabled New Acrobat.  That fixed the problem, but now I'm using an old version.

Hi @brian_3779 , thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

Thanks

I found another workaround (I think). This worked for OCR for me on my Mac. Go to View, then Disable the New Acrobat. You will need to restart Acrobat, but when it comes back up, it has the old UI and more importantly, the Scan & OCR features now work. The share button still is not working, but you should be able to at least use the OCR tools.

I'm having exactly the same issue wiht Acrobat on my 2023 MacBook Pro.  I've done all the re-installs etc that you describe.  Yet to find a solution.  Would be grateful if someone comes up with one! The workaround using the web-based programme is a pain! I'm heavily reliant on Acrobat for work. 

Hi, @brian_3779 and @showalters. 

Can both of you explain how the document(s) was/were originally scanned? Did you do it, or did someone else?

What kind of scanner do you have?

Have you tried to use the scanner's original software and not try to scan from within Acrobat?*

Let me know, thanks

*ANY scanner you buy has software to use the scanner. If you do not have that software, or if it's out of date, simply go to the scanner's manufacturer and look for appropriate scanning drivers, download, and install. [Important: you will need to give the scanning software Apple's permision to access all folder. If you need help on that, ask me.] To scan, follow their instruction and save the file (in TIF format if at all possible) in some convenient location. After you have scanned, drag the files onto the Acrobat icon in the Dock. If it's a multiple page document, drag them all together. Acrobat will ask you if you want to have separate or single documents, choose single document. These will be put together into one document. IF the original scanned documents are TIF, Acrobat will automatically OCR them. If they are JPG or anything else, you will then have to ask Acrobat to now OCR the document. If you need help on the latter, please let me know if you are using the Old or New UI.

I found a work around. If you go to the online version of Acrobat, you can upload the files to the cloud version and run OCR on them from there. This is not acceptable, as we should be able to do it on the desktop app, but at least it can be done. Of course if you then have to do an accessibility check, you have to download the file and do it on the desktop app, as I do not see an accessibility tool in the All Tools in the online version.

Same issue and I'm using a Mac also. It's not just OCR for me, it's also Edit a PDF or prepare for accessibility. I was just getting a blank box when I would go to "In this file" for the OCR, but now it is taking me to an Edit box that doesn't allow me to click anything. I'm pretty sure this is related to Macs, because all the people who I see having issues are using Macs, although that may just be anecdotal.