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charlottew59614493
Participant
March 23, 2017
Question

Adobe DC trial version crashing on a Mac

  • March 23, 2017
  • 1 reply
  • 271 views

I have started a seven day trial of Adobe DC on my Mac but whenever I try to combine files (this is the only action I have tried so far), it crashes. I am running Mac OS Sierra 10.12.3. Anyone got ideas on how to solve this?

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
April 24, 2017

Hi Charlottew59614493,

We apologize for the delay in response to your query.

I assume the trial version that you are referring here that might be ended? Have you subscribed for the subscription of Acrobat DC?

Even if it was Acrobat DC trial and application was crashing then you should try the steps mentioned below-

1- Check for the updates

Launch Acrobat>Help>Check for update

2- Reset preferences

Refer to the thread to know how to reset preferences-How to reset Preference settings in Acrobat.

Hope this helps.

Reset,

Akanchha 

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