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sg1310
Inspiring
October 9, 2018
Answered

Adobe DC unable to convert word doc to PDF, by right clicking

  • October 9, 2018
  • 2 replies
  • 2468 views

I just upgraded to ADobe DC and have Office 2010 32 Bit. When I right click on a word doc and choose "convert to PDF" I get an error.

Unexpected error occurred. PDFMaker unable to produce ADobe PDF. I can open a word doc and am able to do "save as". But right clicking is more important as i need to convert multiple files.

I have tried uninstalling office and resintalling it, but has not helped.

This topic has been closed for replies.
Correct answer sg1310

Backup this registry key prior to doing this.  But this will solve your problem.

Delete the entire 2.8 key, leave 2.6 and 2.7 alone

HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}\2.8 (the entire 2.8 key needs to be deleted)


Hi, thanks for your response. Pls let me know exactly which registry to back up and where can i find HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}\2.8?

Thank you.

2 replies

K
kellij5263267
Participant
October 19, 2018

I have no idea, I am jsut the IT guy at my firm.   We actually ran a script across the company to remove this entry.

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    October 9, 2018

    sg1310  wrote

    ...Unexpected error occurred. PDFMaker unable to produce ADobe PDF....

    I have tried uninstalling office and resintalling it, but has not helped.

    From which program are you right-clicking to invoke the conversion? Windows Explorer?

    It appears that PDFMaker is not completely installed on your system (may have gotten deleted, uninstalled, or deactivated). That is definitely likely after you uninstalled and reinstalled Office. Acrobat and its plug-ins must be installed after Office so that the PDFMaker plug-in can be installed in the Office apps.

    Try this remedy:

    1. Uninstall the current installation of Acrobat. If you're in Windows, use the Uninstall utility in Control Panel. (Your current install of Acrobat is sort of broken at this time, and it can't be completely fixed without uninstalling it.)
    2. Shut down your computer -- cold shutdown, not a reboot.
    3. Restart your computer.
    4. Reinstall your copy of Acrobat.

    Let us know if this works.

    Best to you.

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    S
    sg1310Author
    Inspiring
    October 9, 2018

    Yes it is in windows explorer. Windows 7. So when I first installed DC, MS Office was already installed on my machine. Reading up on this forums, someone suggested reinstalling MS office. Not sure if doing what you are suggesting, will change anything as thats how the problem started with.

    S
    sg1310Author
    Inspiring
    October 9, 2018

    Also, if I open a word doc, I can do a "save as" and it will create the PDF. Since I have multiple files to do so< i was hoping right-clicking should work.

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