Adobe deleted my paid-for, stand-alone copy or Acrobat Pro from my PC without notice or permission

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I bought Acrobat Pro years ago and used it often until I tried to open it and got an Adobe message stating something along the lines of my Acrobat Pro was old and therefore Adobe would not let it be used. Then I discovered that all my Acrobat Pro program files had been deleted from my computer. I'm assuming Adobe did this because I certainly did not.

I am unable to find any information about this hacking my computer because an application was old. Anyone here have any information they can share?

Thank you.

B

Ben M

Community Expert

I've never heard of this error before. Can you share the exact wording of the error you received? Also did you purchase this directly from Adobe or a third party?

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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kglad

Community Expert

that's a new one

what version of acrobat did you have?

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