Skip to main content
Participant
July 19, 2026
Question

Adobe Desktop not installing

  • July 19, 2026
  • 1 reply
  • 12 views

I am using Creative Cloud Enterprise through my organization. I need to edit a PDF that is in my cloud, but the web version of Acrobat Pro will not allow me to edit the file. When I try to install Acrobat Pro through the Creative Cloud Desktop, the app gives me a little notice that says "we're sorry this is taking longer than usual..." and eventually the install will fail.

There are no versions of Acrobat already installed or partially uninstalled. There are no extra folders in the Adobe folder that should be deleted. Restarting the Creative Cloud Desktop app and my laptop changes nothing.

A friend came over and said the install log contains the following information:

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...


-------------------------------------- Summary --------------------------------------

 - 0 fatal error(s), 2 error(s) 

----------- Payload: Adobe Acrobat 26.1.21691.0 Adobe Acrobat\Setup.exe_26.001.21691 -----------

ERROR: DW071: 

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

-------------------------------------------------------------------------------------
 

1 reply

radzmar
Community Expert
Community Expert
July 28, 2026