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Husza György
Husza György
Participant
May 26, 2026
Question

Adobe Document Cloud enters an infinite redirect/reload loop.

  • May 26, 2026
  • 2 replies
  • 16 views

My Adobe account login works correctly, but Adobe Document Cloud enters an infinite redirect/reload loop.

Problem URL:
https://documentcloud.adobe.com/link/home/

I have an active Acrobat Export PDF subscription.

The problem occurs:
- on multiple browsers (Firefox and Edge)
- after clearing cookies/cache
- on different networks including mobile hotspot

I can log into account.adobe.com successfully.

What is the problem?

Maybe check/reset my Document Cloud entitlement or authentication binding?

    2 replies

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 27, 2026

    Hi Husza György, and Michel32661091an1c,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    Please open the following link: https://acrobat.adobe.com/link/home/ to open the Acrobat web. Then sign in using your Adobe Credentials.

    If you still experience the issue, share the screen recording of what happens.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    Michel32661091an1c
    Michel32661091an1c
    Participant
    May 26, 2026

    Same problem

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