Adobe Document Cloud Plugin is Causing Outlook to Crash Randomly

Forum|Forum|1 year ago
May 28, 2024
1 reply
1283 views

Outlook is randomly crashing because of this plugin. My and our IT have tried to remove it but it still seems to be crashing Outlook. Any other way of disabling?

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ls_rbls

Community Expert

Hi @defaulttfn5czufg4gz ,

Please describe in a litlle more detail in which type of OS environment is this happening (i.e. can you tell if this started happening after a recent update)?

Is this a networked environment? Virtual network? Group policies?

Any additional feedback that your team can provide is helpful.

Also, can you share some crash logs?

D

defaulttfn5czufg4gzAuthor

Participant

CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz

RAM: 16.0 GB (15.7 GB usable)

OS TYPE: 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 22H2
Installed on ‎2/‎16/‎2023
OS build 19045.4291
Experience Windows Feature Experience Pack 1000.19056.1000.0

Outlook crashing has been randomly happening for the last year. This is a networked enviroment.

I ran the Microsoft Support and Recovery Assistant and got this:

I'm not sure if this means anything.

Where would the Outlook crash logs be?

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