Adobe Document Cloud unintentional connections

Forum|Forum|6 months ago
September 15, 2025
1 reply
118 views

Hello,

Since 2 weeks, in our IT invironment we went from 0 to 300+ users connecting to Adobe Document Cloud. This is an unintentional connection and happens when opening Acrobat. As wel as for the paid as for the free version.

As we block this usage for our Data Loss Prevention policies, we get a lot of alerts that people are connecting.

Has there been any update to Acrobat? Is there an automatic connection to the cloud, and we globally disable this? And what kind of data is being transferred?

Thanks.

creative explorer

Community Expert

@djoir you can check the Adobe's server-side status, https://status.adobe.com/

m

D

djoirAuthor

Participant

Hi,

Thanks for sharing. The servers being down is not the issue.

The issue is that since 2 weeks all Adobe users are connecting to Adobe Document Cloud automatically when using Acrobat, which is blocked in our company. This has never happend before, but since 2 weeks we went from 0 to 300+ users connecting to it. So my question is if there has been any update recently that automatically connects to Adobe Document Cloud, and if it is using any of the data sent.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded