Skip to main content
T
Tiff TCCS
Participating Frequently
November 7, 2024
Question

Adobe document conversion and multiple PDF combine issues

  • November 7, 2024
  • 1 reply
  • 263 views

Good morning everyone-

I was wondering if anyone knows of any Adobe & Word changes in respect to the following:

  • Right click on a Word file < convert to PDF
  • Right click on multiple word files and convert to individual PDF files.
  • Right click on multiple PDF files < Combine to a PDF

The options above no longer work since agency staff received new laptops with Windows 11.  I also tested several times, but the options no longer work for me.  Sometimes I receive an error message (see attached screenshot).  I also rebooted but still no luck. 

Tiffany Carson Canady Smoot – tcarsoncanadysmoot@fdic.gov

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 20, 2025

Hi @Tiff TCCS,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

We made many stability and performance enhancements to the app in the subsequent releases.

Would you mind updating the app to the latest version (2024.005.20414) and let us know if the issue is fixed for you?

 

To do so, go to Menu-> Help-> Check for Updates.

 

If you see the same with the latest version, please help us gather the logs from your machine: https://adobe.ly/3CWbZeA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 


-Souvik

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices