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angela_0025
Participant
September 19, 2026
Question

Adobe Doesn't Work and I'm Paying for the Subscription and PDF24 Does Work and It's Free

My PDF files, no matter the size, take an extremely long time to open.  Once opened, when I start to page through, Adobe will start to clock for a long period of time between pages.  Sometimes I have to end the program and restart.  I am running Windows 11 Pro.  I have 32 gb of memory.  I'm not editing the documents, I just want to open, look through, and print a page or two.  I have deleted and reinstalled Adobe.  No change.  I'm forced to use PDF24 whilte still having the pay for Adobe.  I have none of the issues I am having with Adobe.

5 replies

justlearnskills
Community Expert
justlearnskillsCommunity Expert
Community Expert
September 21, 2026

​@angela_0025 Sorry to hear that you are experiencing so many issues with Adobe Acrobat. It will also depend where you are getting Acrobat. If it isn’t coming straight from Adobe.com, I would be very leery where you download it. I have no issues, but, I am using a MAC OS, and if you are on a PC, you could be on so many different times such as Intel, ARM, Windows10 or Windows11 and so on.

What OS are you on?

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Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
September 19, 2026

I don’t know exactly how to respond to you. I’m sorry you’re having problems with Acrobat, and I’m glad you’ve found a way around those problems. 

 

This is a user-to-user forum for folks who have problems working with Acrobat, and we’re glad to help if we can. Are you looking for assistance with using Acrobat?

 

Randy

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angela_0025Author
Participant
September 19, 2026

Hi Randy:

 

Yes, I need assistance.  I have turned off AI and also other items:

Preferences>General

  1.  Show Online Storage

Preferences>Page Display

  1.  Smooth Line Art
  2. Smooth Inages

Thank you for any assistance in trying to resolve this issue.

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Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
September 19, 2026

FWIW, you’re not alone. Large PDFs can choke down Acrobat, and smaller ones can work poorly if they’re for some reason not well constructed.

 

Please let me refer you to a previous post that has comprehensive checks you can do to speed up Acrobat processing:

 

Sorry it took me so long to get back with you. I headed out to a late lunch, got back and saw your reply.

 

Hope this helps,

 

Randy

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