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davet11711418
davet11711418
Participant
March 16, 2017
Question

Adobe download set up question...

  • March 16, 2017
  • 2 replies
  • 256 views

Just paid for 5 licences, went to set up from link provided by adobe and it will only allow a trial version....WTF ????

Really disappointed, and had no idea tech support was going to be a chat forum after paying $780.

This topic has been closed for replies.

2 replies

C
Cari Jansen
Legend
March 17, 2017

I'm sorry to hear you are having issues with installing and running the software immediately following purchase it

Let us know what Operating System (e.g. Window 10), you are installing the licenses on, and whether you purchased subscription based licenses (pay annually/monthly) or perpetual (pay once and lifetime licence).

Also did you purchase Acrobat DC Pro or Standard?  Hopefully the team of volunteers on these forums will be able to help resolve the issue for you.

If you've purchased subscription try this:

  1. Launch Creative Cloud Desktop Application.
  2. Click Gear-icon in top right, and choose Preferences
  3. Click Sign-Out
  4. Restart computer
  5. Launch Creative Cloud Desktop Application.
  6. Click Gear-icon in top right, and choose Preferences
  7. Click Sign-In and enter the Adobe ID and Password registered against the purchase.
AkanchhaS8194121
AkanchhaS8194121
Legend
March 17, 2017

Hi davet11711418,

Sorry for the inconvenience caused.

We have checked your account and found a license registered for Adobe Acrobat DC.

We request you to Contact Customer Care. Our support experts will go ahead and help you setting up the license on your computers.

Regards,

Akanchha 

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