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Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

 

For Windows 
Try editing the hosts file in "C:\Windows\System32\drivers\etc" and removing all entries without a "#" that are linked to Adobe. For more information, about manually resetting the host file,  please check the help page https://adobe.ly/4gbzYFF 

 

You may also check the correct answer marked in the similar discussion https://adobe.ly/482JGbn 

 

~Amal

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
September 5, 2025

@adam_6657 it could be a server-side issue on Adobe's neck of the words. You can chck their status... https://status.adobe.com

m
A
adam_6657Author
Participant
September 5, 2025

Hi,

 

It's been about three weeks now. I've uninstalled Adobe, logged in several times but to no success

Amal.
Amal.Correct answer
Legend
September 5, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

 

For Windows 
Try editing the hosts file in "C:\Windows\System32\drivers\etc" and removing all entries without a "#" that are linked to Adobe. For more information, about manually resetting the host file,  please check the help page https://adobe.ly/4gbzYFF 

 

You may also check the correct answer marked in the similar discussion https://adobe.ly/482JGbn 

 

~Amal

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