Adobe error when trying to encrypt a file with password

Question

I get this error every time I try to encrypt with a password. I clear the error and it works the 2nd try, but this happens every first try. I've already tried repairing Adobe.

Tariq Dar · Answer

Hi @Help5FF2,

Thanks for reaching out.

Could you please tell us your workflow for encrypting the files? Are those files located on the network or on a cloud drive?

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

If you are still experiencing the issue, help us with the following details:

Acrobat version installed: https://adobe.ly/3PQQ7nE
OS name and version.
Screen recording showing the problem.

Best regards,
Tariq | Adobe Community Team

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